It isn’t often that one single idea or service has literally changed the way in which we operate in such a comprehensive manner... Don't expect to call their technical support often, as the system is user friendly and quick to get up and running... Truly they have grasped the idea that the site exists to serve its customers and as such should be shaped by the needs of those who use it.... I believe you will find that the TexCom® will be just what is needed to improve your department’s internal communication process.
David Purchase - Fire Chief
Norton Shores, Michigan
Past President Western Michigan Fire Chiefs
Michigan Fire Chief of the Year, 2006
Member of 7 TexCom® Organizations
The TexCom® system is leveling the communication process in our department.We are able to put information out right away, no chance of forgetting before our next meeting...Thank you for offering such a system. We look forward to many years of positive use. All department members have given me nothing but positive information about your system. Thanks!
Rodney A. Ryalls, Fire Chief
Burkburnett Fire Department, Texas
President, RRFFMA- Western Texas
You are providing a great product and it is nice to see new features being added. One of the challenges of being a Chief in a volunteer fire department is keeping your members and officers well informed. TexCom® solves this problem with a user interface anyone can use.
Ryan King, Fire Chief
Eastport Fire Department, New York
I believe it is a wonderful tool to assist just about any kind of agency, not just emergency services. I believe Emergency Service should be the forefront of the system, but it could be useful to many others. We are just getting all our personnel used to logging in and checking it, but our main purpose is the paging and email. However we are using it more than ever for posting out of service notices, training updates, drills and meeting schedules and other postings. The system has helped our department combine a whole bunch of other systems or programs into one easy to use tool. We can go to one place for everything. It is also nice that our Chief Officers can log in from just about any computer connection and make updates or send messages. We also are able to log in from our truck mounted lap top and do the same if needed which is a great asset during peak dispatch times and storm modes. I can't thank you enough for creating this software that is easy to use and helps tremendously.
Shawn Snyder - Fire Chief
Penn Hills #221 VFD
Pittsburgh, Pennsylvania
As with any fire department, communications is critical, and sometimes seemingly impossible... We have the ability to check and add events from home, as well as at shift change each morning. It has changed the way our entire department communicates with each other... Every time I have a question, comment or suggestion the support team at TexCom® has answered or corrected the issue very quickly. If the issue was my problem, they always offered a suggestion on how to better use the system and its functions... I use TexCom® daily to communicate with staff as well as other county or regional departments or teams.
I’m aware of many Chiefs in other parts of the State that are very happy and use it daily as well... Once we implemented TexCom®, I used less paper memos and am now able to notify my department of training dates, out of service equipment and other events much quicker and more efficiently. TexCom® has saved me many hours in the last year distributing memos and making phone calls. Environmentally it has also probably saved a few trees.
Scott Hopkins, Deputy Fire Chief
Sturgis, Michigan
Executive Board, Western Michigan Association of Fire Chiefs
TexCom® has given our firefighters a great communication resource. It has allowed me to reach all my people quickly and pass on needed information... It lets me communicate with people I don’t see very often. We are also able to share ideas between other agencies using TexCom® including our County HazMat Team, County Fire Chiefs, and Western Michigan Fire Chief Assoc.
Walter Culver, Fire Chief
Comstock Twp., Michigan
Chairman, Kal. HazMat Executive Board
Executive Board, Western Michigan Association of Fire Chiefs
Past President Kal. Co. Fire Chiefs
TexCom® is our department's most effective communication method. We have found that TexCom® has streamlined the communication across all levels or out department allowing simple access for every person on the roster.
We now have instantaneous communication and full understanding the moment the message is posted, and if needed, sent through mobile paging at the click of a button. The most efficient communication tool I have used and one that is continually evolving to provide more capability.
Mike Corfman, ChiefTexas Twp. Fire & Rescue, Michigan
TexCom® has revolutionized how we communicate on a day-to-day basis. Department members are much more informed about what is going on within the department and planning events has never been easier.
TexCom® lets everyone be on the same page and allows people to stay on top of things even if they haven't been around the station for a few days.
Chip Everett, Lieutenant
Oshtemo Twp. Fire Department, Michigan
TexCom® has helped move our department a step forward by improving communications. We now have several avenues to communicate with one online tool that is easy to use.
TexCom® has made life easier to notify personnel of changes, started forums on topics, sparked interest in helping with training, and briefed personnel on the goals of upcoming trainings.
Lt. Matt Beauchamp
Comstock Fire Department, Michigan
TexCom® is one of the greatest tools our department uses! I can't believe how much it has improved communications both on and off the fire ground.
As a dispatcher I find I use this tool as an everyday essential for communicating with the department
Theresa Paddock, Dispatcher
Oshtemo Twp. Fire Department, Michigan
I regularly use TexCom® to plan firefighter fitness, community service, additional trainings, and social events.
I have found it to be essential to our department and it has given us the ability to communicate inter-departmentally without phone calls, meetings, and emails. Now that we have it, I wouldn't like any other way.
Matt Carlson, Firefighter
Oshtemo Twp. Fire Department, Michigan
TexCom® has made inter-department communication very easy. Because of this program I feel we are a better place for it.
Without TexCom® we would not know each other as well, wouldn't know about events, etc. Now we do our memos, event notifications, and schedules all on TexCom®.
Grant Gelling, Firefighter
Oshtemo Twp. Fire Department, Michigan